PRI-06.4 ยท User Feedback Management

Control Description

Mechanisms exist to maintain a process to efficiently and effectively respond to complaints, concerns or questions from authenticated data subjects about how the organization collects, receives, processes, stores, transmits, shares, updates and/or disposes of their Personal Data (PD).

Control Question
Assessment question for control validation

Does the organization maintain a process to efficiently and effectively respond to complaints, concerns or questions from authenticated data subjects about how it collects, receives, processes, stores, transmits, shares, updates and/or disposes of their Personal Data (PD)?

Control Weighting
5
Validation Cadence
Semi-Annual
NIST CSF Function
Respond
Supply Chain Risk Management (SCRM) Tiers
Applicable SCRM tier levels for this control
Tier 2 - Operational
Tier 3 - Tactical
Core Control Designations
Special designations and baseline inclusions
MAD: PRI-06.4
Additional Metadata
Applicability (Process):
x